Free shipping to Germany, Austria, and Switzerland – no minimum order value.

Processing: 1–3 working days (usually the same day on weekdays)

Delivery time: 7-14 working days after dispatch

Shipment tracking: You will receive an email with a tracking number as soon as your package is on its way.

30-day return policy: Exchange possible

Cancellation: Possible as long as the order has not yet been shipped

Return address: Please contact customer service

Refund: Within 14 days after receipt of the return

Return shipping costs: Paid by the customer (25–30 €)

Conditions: Item unworn, unwashed, with original tags

Does it not fit? We will send you a replacement free of charge

Defective/wrong items? Photo + order number to customer service – we will send a free replacement

Recommendation for size selection: We want to ensure the fit is perfect. Therefore, we recommend ordering 1–3 sizes larger than your usual size. Our size chart is a helpful tool, so we invite you to consult it before ordering. If you cannot find the size chart, please contact us – we are happy to assist you!

Please note: If you do not consult the size chart, we cannot take responsibility if the item does not fit as expected. We are here to help – so do not hesitate to contact us if you need support.

Note on materials: At Lumenrosa, we place great value on accessibility and style to offer you fashionable items at reasonable prices. To achieve this goal, we use a combination of economical materials that help keep costs low while maintaining quality. Here are some examples of our material blends:
Wool: A blend of real wool and synthetic wool
Cotton: A blend of cotton and polyester
Linen: A combination of linen, cotton, and polyester
Cashmere: A blend of extra soft wool and acrylic

Our shoes are made with a combination of high-quality materials, including genuine and vegan leather, sturdy soles, and comfortable linings that offer a perfect balance between style, durability, and comfort.

We are convinced that this approach creates the ideal balance between quality, durability, and price. If you have questions about specific materials, please do not hesitate to contact us – we are always happy to assist you!

Note on color: Please note that there may be slight color differences between the displayed images and the actual product due to lighting and screen settings. We strive for the highest accuracy and thank you for your understanding. If you have any questions, we are of course happy to assist you!