General Terms and Conditions

ARTICLE 1 – DEFINITIONS

For clear understanding of these General Terms and Conditions, the following definitions apply. They serve the transparent interpretation and uniform application of the contract contents between the customer and Lumenrosa.de:

Withdrawal Period: The period within which consumers are entitled to withdraw from a concluded contract without giving reasons and return the goods.

Consumer: Any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities, and enters into a contract with Lumenrosa.de.

Continuous Obligation Relationship: A contract designed for recurring or ongoing performance over a longer period, such as regular deliveries or ongoing services.

Durable Medium: Any storage medium that enables the customer to store information in an accessible way for an appropriate period and to reproduce it unchanged – for example emails, USB sticks, or PDF files.

Right of Withdrawal: The legally established right of consumers to withdraw from the contract within a specified period without giving reasons.

Entrepreneur: Any natural or legal person or partnership with legal capacity who acts when concluding a distance contract in the exercise of their commercial or professional activity.

Distance Contract: A contract for the purchase of goods or services concluded exclusively using means of remote communication – for example via online shops, telephone, or email.

Means of Remote Communication: Techniques that enable contracts to be concluded without the contracting parties having to meet physically at the same time – such as telephone, internet, or fax.

General Terms and Conditions (GTC): The legal provisions formulated in this document, which apply to all distance contracts via Lumenrosa.de and become part of the contract with the customer.

ARTICLE 2 – COMPANY IDENTITY

This website is operated by:

Lumenrosa.de
Address: Lindenstraße 13, 49401 Damme, Lower Saxony, Germany
E-mail: info@lumenrosa.de
Phone: +41 75 573 16 32

For questions about products, orders, returns, or complaints, our customer service is available via the specified contact options. Please note that support is reachable during the business hours stated on the website. Changes to contact information or availability will be published there in a timely manner.

ARTICLE 3 – SCOPE AND APPLICATION

These General Terms and Conditions (GTC) govern all contracts concluded via the Lumenrosa.de online shop within the scope of distance selling. They apply to all users – regardless of the device or access channel used.

By ticking the corresponding checkbox before completing the order, the customer agrees to these terms and conditions. Deviating regulations of the customer become effective only if Lumenrosa expressly agrees to them in writing.

The complete terms and conditions text is available in storable and printable form before contract conclusion. Upon request, it can be accessed or saved again at any time.

For electronic orders, Lumenrosa ensures that the currently valid terms and conditions are provided to the customer either as an attachment to the order confirmation or via a download link.

For certain products or offers, additional conditions may apply, which are clearly and understandably indicated in the respective description. In case of conflict, the regulations more favorable to the consumer shall always apply.

ARTICLE 4 – OFFERS AND PRODUCT DESCRIPTIONS

The products and information displayed on Lumenrosa.de do not constitute a legally binding offer but an invitation to the customer to place an order.

All offers are non-binding and valid only while supplies last or until the specified promotion end. If offers are limited in time or quantity or linked to special conditions – such as voucher codes or minimum order values – this will be clearly indicated in the product presentation.

Lumenrosa reserves the right to adjust the range, prices, product information, or shipping conditions at any time. Typographical errors, pricing errors, or incorrect information do not automatically entitle to a claim for contract conclusion or delivery at the incorrect price.

Images serve for illustration and may differ slightly from the delivered goods. Binding are always the features stated in the respective product description.

Each offer contains clear information on the following points:

  • Possible additional costs such as shipping, taxes, or customs duties
  • The existence or non-existence of a statutory right of withdrawal
  • the individual technical steps to conclude the contract
  • available communication channels and any additional costs
  • the supported contract languages and the possibility to store the contract text
  • the duration or notice periods for fixed-term contracts (e.g., subscriptions)

ARTICLE 5 – CONCLUSION OF A CONTRACT

A binding purchase contract is concluded as soon as the customer clicks "Buy now" at checkout and has previously agreed to the terms and conditions. By submitting the order, the customer makes a legally binding offer to conclude a purchase contract.

Immediately after placing the order, the customer receives an automated confirmation by email. This does not constitute acceptance but only confirms receipt of the order.

Acceptance takes place through a separate order or shipping confirmation by email or with the actual delivery of the goods.

Lumenrosa reserves the right to reject orders, especially in cases of suspected abuse, incorrect information, or unavailability. In such cases, the customer will be informed immediately and any payments already made will be fully refunded.

ARTICLE 6 – CONSUMER'S RIGHT OF WITHDRAWAL

Consumers according to § 13 BGB generally have the right to withdraw from a distance contract concluded via Lumenrosa.de within 30 days without giving reasons. The period begins on the day the customer or a named third party (not the delivery person) receives the goods.

To exercise the right of withdrawal, the customer must provide Lumenrosa with a clear statement – in writing by letter or email. It is sufficient if the statement is sent before the deadline expires.

After withdrawal, the customer must return the goods within 30 days to the return address specified by Lumenrosa. The customer bears the return shipping costs. A refund will only be made after receipt and inspection of the returned items.

The goods may only be tested within the scope of usual examination – as would be possible in a physical store. Any use beyond this may lead to compensation for loss in value or exclusion from a full refund.

ARTICLE 7 – CONSEQUENCES OF WITHDRAWAL

In the event of a valid withdrawal, Lumenrosa will refund all payments received from the customer, including regular shipping costs. Additional costs arising from a delivery method other than the standard offered are excluded.

The refund will be made within 14 days after receipt of the withdrawal declaration – usually via the same payment method used for the order, unless another agreement has been made. No fees will be charged to the customer for the refund.

Lumenrosa may refuse the refund until the returned goods have been received or proof of return has been provided – whichever occurs first.

ARTICLE 8 – EXCLUSION OR EARLY TERMINATION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal may be legally excluded or terminated early for certain types of contracts. This particularly applies to the following cases:

  • Products that have been manufactured according to customer specifications or clearly tailored to personal needs;
  • Sealed goods that are not suitable for return for reasons of hygiene or health protection if the seal was removed after delivery;
  • Audio or video recordings as well as software in sealed packaging, provided the seal was broken after delivery;
  • Perishable products or goods with a short expiration date, where return shipping would lead to exceeding the shelf life;
  • Items that cannot be resold for hygienic reasons after opening;
  • Single issues of newspapers, magazines, or periodicals;
  • Services that have been fully provided and for which the customer has expressly agreed in advance that execution may begin before the expiry of the withdrawal period, and has been informed about the loss of the right of withdrawal.

ARTICLE 9 – PRICES AND PAYMENT TERMS

All prices stated on Lumenrosa.de are final prices in euros including the applicable value-added tax. Any shipping costs are listed separately and clearly indicated during the ordering process.

Lumenrosa reserves the right to change prices at any time – especially in cases of obvious errors, system errors, or printing mistakes. There is no entitlement to delivery at a clearly incorrect price.

The payment methods displayed in the shop are available to the customer. Usually, these are credit cards (Visa, Mastercard, American Express), PayPal, and possibly other electronic payment methods. Payment is due no later than seven working days after ordering, unless otherwise agreed.

In case of payment default, Lumenrosa is entitled to charge statutory default interest. Additionally, dunning or collection fees may be claimed if corresponding damages are proven.

ARTICLE 10 – DELIVERY AND RETENTION OF TITLE

Shipping takes place after payment has been received to the address specified during the ordering process. The expected delivery times are stated on the product pages or during the ordering process. If an item is not available, the customer will be informed immediately and will receive either replacement offers or a refund.

Lumenrosa reserves the right to make partial deliveries if these are reasonable for the customer. This does not incur any additional shipping costs for the customer. The shipping risk passes to the customer upon handover to the shipping service provider – unless the customer is a consumer, in which case the risk remains with Lumenrosa until handover.

Until full payment of the purchase price, the goods remain the property of Lumenrosa. Resale or encumbrance of the items before full payment is not permitted. In case of default in payment, Lumenrosa can demand the return of the goods.

ARTICLE 11 – WARRANTY AND LIABILITY

The statutory warranty rights apply to all items purchased from Lumenrosa. The period is generally 24 months from delivery. Within this time, the customer can demand repair or replacement for justified defects. If this is not possible, the customer has the right to withdraw or reduce the purchase price.

The customer is obliged to check the goods upon receipt for completeness and visible defects. Complaints should be submitted in writing as soon as possible. Damages caused by improper use, unauthorized modifications, or improper care are not covered by the warranty.

Lumenrosa is liable without limitation for damages caused by intent or gross negligence as well as for injury to life, body, or health. In cases of slight negligence, Lumenrosa is only liable for breach of essential contractual obligations (cardinal obligations) and only for foreseeable, contract-typical damages.

Further liability – especially for indirect damages or lost profits – is excluded as far as legally permissible. Liability under the Product Liability Act remains unaffected.

ARTICLE 12 – CONTRACT DURATION AND TERMINATION RULES

Open-ended contracts: For contracts without a fixed term, the customer can terminate at any time with one month's notice. Termination can be made in writing by letter, email, or via the customer account.

Fixed-term contracts: Contracts with a defined term automatically end at the expiration of the agreed period. An ordinary termination is possible no later than one month before the end of the term, unless a different arrangement has been made.

Renewal: An automatic renewal of a fixed-term contract is only permitted if expressly agreed. In this case, the contract is converted into an open-ended contractual relationship, which can be terminated with one month's notice.

Test or special offers generally end with the expiration of the specified term. An automatic renewal only occurs with the customer's prior explicit consent.

ARTICLE 13 – COMPLAINTS AND CONFLICT RESOLUTION

Customer satisfaction is the highest priority at Lumenrosa. Should problems or complaints nevertheless arise, we ask the customer to contact our customer service using the provided contact options. Please always provide your order number and a detailed description of your concern to enable quick processing.

Lumenrosa strives to respond to complaints within 14 days of receipt. If a longer processing time is necessary, the customer will be informed in a timely manner. Our goal is always a fair, customer-oriented solution.

If no agreement is reached, consumers have the option to initiate an out-of-court dispute resolution procedure via the EU's online dispute resolution platform: https://ec.europa.eu/consumers/odr.

ARTICLE 14 – CHOICE OF LAW AND JURISDICTION

For all contractual relationships between the customer and Lumenrosa, exclusively German law applies, excluding the UN Sales Convention (CISG).

For consumers residing in another EU member state, mandatory consumer protection regulations of the respective country remain unaffected. This ensures that legal protection is maintained outside Germany as well.

If the customer is a merchant, has no general jurisdiction in Germany, or moves their residence abroad after concluding the contract, the place of jurisdiction is the business location of Lumenrosa.

ARTICLE 15 – DISPUTES

These Terms and Conditions are exclusively subject to German law – even if the customer's residence or habitual place of stay is outside Germany. The contract language is German.

If any provision of these Terms and Conditions is invalid, the remaining provisions shall remain unaffected. The invalid clause will be replaced by the statutory regulation. This also applies in the case of regulatory gaps.

Mandatory consumer protection regulations remain unaffected, of course.

ARTICLE 16 – SMS MARKETING

If you agree to SMS communication when purchasing from Lumenrosa or actively register for it, you agree to regularly receive automated SMS. These may contain information about orders, reminders, exclusive discounts, or surveys.

Consent applies regardless of whether your phone number is listed on a blocklist. The number of SMS received may vary. Consent to SMS communication is not a prerequisite for placing an order.

To unsubscribe, send an SMS with the keyword "STOP" as a reply to one of our messages or use the unsubscribe link in the message. Other formulations will not be technically recognized as a valid unsubscription.

The SMS service is free of charge, but costs from your mobile provider may apply. If you have questions or problems, send "HELP" via SMS or contact us through our contact page: https://www.lumenrosa.de/pages/kontakt.

Lumenrosa reserves the right to change the sender number for SMS. In such a case, you will be informed in a timely manner. We assume no responsibility for messages sent to outdated numbers.

Within the legally permissible framework, Lumenrosa is not liable for delayed, faulty, or undelivered messages. Further information on data protection can be found in our Privacy Policy.