Shipping and Delivery

We want to make the ordering and shipping process at Lumenrosa as simple and transparent as possible. If you have any questions or concerns, our customer service is always available. Below, we show you step by step how your order is processed and shipped with us.

Shipping costs

At Lumenrosa, we cover the shipping costs for all orders within Germany, the USA, and the United Kingdom – with no minimum order value. Your items will be delivered free of charge directly to your desired address.

Processing and shipping

Have you found your new favorite? We make sure your order arrives quickly and reliably!

This is usually how it works:

- After receiving your order, we need 1–2 business days for processing – often even the same day. Minor delays may occur on weekends or holidays.

- After processing, your package will be shipped. The average delivery time is between 4 and 6 business days.

As soon as your package is on its way, you will receive a tracking link via email. You can use it to check the shipping status online anytime on our tracking page.

Need same-day shipping? Just give us a call – our team is happy to help!

Package received?

Has your delivery arrived? We hope you are thrilled! If something doesn't fit or you want to return an item, you can find all information on our Return Page.

Received damaged goods?

We are very sorry! In exceptional cases, transport damage may occur. In such a case, we will send you a free replacement. A refund is usually not provided – if there are further problems, we will of course refund the full purchase price.

How to order from us

The ordering process at Lumenrosa.de is quick and easy: Go to the product page, select your desired variant, and click on "Add to Cart".

Check your selection in the shopping cart and click on "Proceed to Checkout". Enter your shipping details there and check them carefully. Then click on "Proceed to Shipping".

On the next page, you can review all details again. There you will also see that shipping is free for you – our little thank you. Then click on "Proceed to Payment".

  • PayPal
  • Show
  • Mastercard
  • Maestro
  • Google Pay
  • Apple Pay

Choose your preferred payment method and complete your order with a click on "Complete Order". You will be redirected to the respective payment page – just follow the instructions there.

Package not arrived?

If your order is lost in transit or cannot be delivered, we will first send you a free replacement. If your package does not arrive within 60 days at the latest, you will receive a full refund.

Do you still have questions? Our team is happy to help you:

✉️ - info@lumenrosa.de
💬 - Frequently Asked Questions
📱 - +41 75 573 16 32